[rt-users] Unexpected results with Rights on new Queue

[Jason A. Diegmueller]

rt-users--

Feel like I'm asking a "newbie" questions, but I can't figure this out, so,

I am running RT 3.0.6 on perl 5.8.0.

I want to create another queue, specifically for one customer.  Anyone who 
was on staff with this customer would have the ability to see and reply to 
tickets.  As such, here's what I did:

 1. Created a new queue, support-customer
 2. Created a new group, Customer Staff
 3. Made two "test" Customer Staff Users, made them priv'd
 4. Assigned the proper rights to the Group under the Queue's Group Rights 
    (SeeQueue, CreateTicket, ShowTicket, ReplyToTicket, Watch)
 5. Assigned the proper rights to the My Company Staff Group (SeeQueue, 
    CreatTicket, CommentOnTicket, ReplyToTicket, ShowTicket, 
    ShowTicketComments, StealTicket, Watch, WatchAsAdminCc)

Ironically, everything seems to be fine with the Customer Staff Group.  
They can do everything I would expect.  My issues are with the My Company
Staff users, they cannot see the new queue at all.

I have ensured the user I am logging in as is in the My Company Staff group.  
If I add SeeQueue to "Everyone" then I can see the queue, but not see the
tickets.  If I add ShowTickets to "Everyone" then I can see the tickets, as
well.  It almost appears as if the fact that I have permissions set on the
My Company Staff Group under the support-customer Queue are being ignored.

I am sure I am doing something stupid; does anyone see what it is?

I'll c/p some snippets below -- thanks for any help!

--
Modify group rights for queue support-customer

System groups
Everyone   
Current rights
No rights granted.

Privileged   
Current rights
No rights granted. 
 
Unprivileged   
Current rights
No rights granted. 
--
Editing membership for group My Company Staff
Users 
 jason (Jason A. Diegmueller) 
 tobrien (Tim O'Brien) 
 jedwards (Joe Edwards) 

Modify group rights for queue support-customer
My Company Staff    
Current rights
(Check box to revoke right) 
 OwnTicket
 CreateTicket
 CommentOnTicket
 ReplyToTicket
 SeeQueue
 ShowTicket
 ShowTicketComments
 StealTicket
 TakeTicket
 Watch
 WatchAsAdminCc

[logged in as jason]
*NOTE: Cannot see the support-customer queue
--
Editing membership for group Customer Staff     
Users 
 fwilliams (Frank Williams)  
 customertest2 (Customer Test User 2)

Customer Staff   Current rights
(Check box to revoke right) 
 Watch
 ReplyToTicket
 SeeQueue
 CreateTicket
 ShowTicket 

[logged in as frank]
Current search criteria
Queue = support-customer [delete]
Found 1 ticket
*NOTE: Ticket #9 displayed