[rt-users] Uploading Files in a reply for an upriviledged user is not working

[Real Carbonneau]

Hi All,

Even with the SuperUser right assigned to the unprivileged system group, an
unprivileged user still cannot add an attachment to a ticket when doing a
reply in RT self service.  The attachment just disappears.  So the problem
must not be related to rights.

Is this a bug?  Others on this mailing must have unprivileged users that are
creating attachments through the RT Self Service?

Any help would be appreciated.

RT 3.0.5

Thanks in advance,
Réal Carbonneau

-----Original Message-----
From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]
On Behalf Of Real Carbonneau
Sent: Friday, September 26, 2003 8:52 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] Uploading Files in a reply for an upriviledged user is
not working

Hi,

When I try to upload a file as an unprivileged (non-staff) user when doing a
reply in RT Self Service the attachment does not get attached to the ticket

These are the following rights that affect the unprivileged (non-staff) user
Global -> Group Rights -> System Group -> Unprivileged: CreateTicket,
SeeQueue
Global -> Group Rights -> Roles -> Requestor: Reply to Ticket, Show Ticket

Other Notes:
-The Unprivileged (non-staff) user can create a ticket and attach a document
and this works correctly, he can also see and download this attachment after
is has been posted.
-In the case of the failing attachment when replying, even if a super user
views the ticket to which the attachment should have been uploaded, there is
no attachment, so it really is not getting attached.

Is this an issue with my security settings, or with the way I am using it?
A problem with the installation?
A problem with RT?

RT 3.0.5
RH9
Apache 1.3.28 Static Compiled 
mod_perl-1.28

Thanks in advance,
Real




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