[rt-users] Re: automatically including initial requestor email's CCs as CCs for the whole RT process.

[seph]

> I tried this myself but can't get it to work.  I've tried all the
> following my my RT_SiteConfig.pm:
>
> Set($ParseNewMessageForTicketCcs , 1);
> Set($ParseNewMessageForTicketCcs , true);
> Set($ParseNewMessageForTicketCcs , 'true');
>
> Please let me know what I'm doing wrong.  Thanks.

you could start by telling us what doesn't work. Specifically, are
people who were cc'ed on the original mail not getting added as ticket
CCs, or are they not getting follow-up messages? If only the latter,
check your scrips.

seph