[rt-users] automatically including initial requestor email's CCs as CCs for the whole RT process.

[amy at real-time.com]

On Tue, Sep 30, 2003 at 09:45:45AM -0400, Jesse Vincent (jesse at bestpractical.com) wrote:
> 
> 
> 
> On Tue, Sep 30, 2003 at 09:38:18AM -0400, Boris-Michel Deschenes wrote:
> > 
> > Here is what I need to do (in case the subject line is not too clear):
> > 
> > When a requestor sends a request to my RT queue with additional people as
> > CC, I would like RT to include all those CCs in all further correspondence
> > (from the "your request has been approved" message all the way to "you
> > request has been resolved").  The way I see it, RT needs to analyze the
> > requestor's email header, find the CC: field and add the names from the
> > email's CC to the CC of the queue, or something like that...
> > 
> > Anyone ever thought about doing this, is it possible? I know RT is pretty
> > flexible but can we go this far? =)
> > 
> > Any ideas/comments are welcome. Thank you.
> 
> You might want to read through RT's configuration file, paying
> particular attention to ParseNewMessageForTicketCcs.

I tried this myself but can't get it to work.  I've tried all the
following my my RT_SiteConfig.pm:

Set($ParseNewMessageForTicketCcs , 1);
Set($ParseNewMessageForTicketCcs , true);
Set($ParseNewMessageForTicketCcs , 'true');

Please let me know what I'm doing wrong.  Thanks.
-- 
Amy Tanner
amy at real-time.com