[rt-users] URL not showing up in tickets

[Lara Ullman]

Hello,

I read your reply to Dave Dennis and understand why this would be so, 
especially in a external customer support environment.  But I wonder if 
there is a way to enable the links again for RT installations that are 
solely used in-house.  For us, it would most likely be a benefit and not 
a huge risk due to the people who are using it.  I'm not a programmer, 
but I can try to do it myself  if there is a specific file I can go poke 
around in or the possibility of having this be a choice, just disabled 
by default?

thanks for your time,

Lara Ullman

Phil Homewood wrote:

>Dave Dennis wrote:
>  
>
>>I posted about this earlier, haven't found whats going on yet.
>>    
>>
>
>Did you read the reply I sent last time you asked?
>
>  
>
>>In RT2, if a customer put a url in a ticket, the ticket when viewed
>>showed the URL as clickable.
>>
>>However in my RT3.0.9 if somebody puts a URL, example, www.bestpractical.com in
>>a ticket, the 'www.bestpractical.com' shows up in plain text, not in
>>clickable link.
>>
>>Whats wrong?
>>    
>>
>
>RT2 is.
>  
>