[Rt-users] rt-escalate on debian

[Jonathan Chen]

For question:

1)  Most likely. 
2)  The lib should be where you installed RT3.   For me its in...

	use lib ("/opt/rt3/lib", "/opt/rt3/local/lib");


Hope it helps...  trying to be helpful. =)

-Jonathan
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Paul Suela
Sent: Friday, April 09, 2004 5:52 PM
To: rt-users at lists.bestpractical.com
Subject: [Rt-users] rt-escalate on debian


Hi guys,

i'm giving the rt-escalate perl program a try... i have 2 questions.

1. do i have to run via crontab a separate rt-escalate for each queue i 
have? ( 1 for general, 1 for helpdesk, etc.)
2. rt-escalate's need for RT3's libs.. i don't know where these should 
are.. i installed it in debian.

in rt-escalate:
# Location of RT3's libs
use lib ("/usr/local/packages/rt/lib", 
"/usr/local/packages/rt/local/lib","/usr/share/man/man3/");

and searching for the "libs" in debian only yields the ff.

$ dpkg -L request-tracker3 | grep libs
/usr/share/request-tracker3/libexec
/usr/share/request-tracker3/libexec/webmux.pl

are these the libs?




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