[rt-users] Re: rt-mailgate problems

[Phillip Knowles]

I am running RT3 and cannot get an inbound email to open a ticket.  

 

I have added /etc/aliases:

 

# rt mail forwarding

rt:             "|/opt/rt3/bin/rt-mailgate --queue general --action
correspond --url http://rt.nubrid

ges.com/"

 

rt-comment:     "|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url http://rt.nubridges

.com/"

 

I have added a soft link in smrch

 

When I send an email to rt at rt.nubridges.com

 

Here is the sendmail logfiles:

 

Apr  1 20:22:38 rt sendmail[9000]: i321Mcv8009000:
from=<PKnowles at nubridges.com>, size=1764, class=0, nrcpts=1,
msgid=<3430B9A60E93564FAB3B5861335CBDCF01470676 at germanium.numethods.com>
, proto=ESMTP, daemon=MTA, relay=germanium.numethods.com [10.0.26.97]

Apr  1 20:22:39 rt sendmail[9001]: i321Mcv8009000:
to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://rt.nubridges.com/", ctladdr=<rt at rt.nubridges.com> (8/0),
delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=31970, dsn=5.3.0,
stat=unknown mailer error 255

Apr  1 20:22:39 rt sendmail[9001]: i321Mcv8009000: i321Mdv8009001: DSN:
unknown mailer error 255

 

Outbound email is working fine.

 

Any guidance would be appreciated,

 

Phillip Knowles

 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Phillip
Leremi
Sent: Friday, March 26, 2004 4:35 AM
To: rt-users at lists.fsck.com
Cc: rt-users at lists.bestpractical.com; Ruslan U. Zakirov
Subject: [rt-users] Re: rt-mailgate problems

 



seph wrote:



	i can't create ticket via email, I have done aliases in
/etc/aliases
	and i did smrch, i have tryed to debug but the log is empty.
	    

 
At least the first several steps are covered group. Could you include
your MTA logs? 

yes here it is:
Mar 25 16:36:31 phillip sendmail[17164]: user 500 attempted to rebuild
the alias map
Mar 25 16:36:36 phillip sendmail[17166]: alias database /etc/aliases
rebuilt by root
Mar 25 16:36:36 phillip sendmail[17166]: /etc/aliases: 67 aliases,
longest 194 bytes, 1412 bytes total
Mar 25 16:36:48 phillip sendmail[17197]: i2PEamcD017197:
from=<darren at ReportStar.net>, size=1829, class=0, nrcpts=1,
msgid=<013b01c41278$f4ca9870$1500a8c0 at reportstar>, proto=ESMTP,
daemon=MTA, relay=phillip [127.0.0.1]
Mar 25 16:36:48 phillip sendmail[17198]: i2PEamcD017197:
to="/opt/rt3/bin/rt-mailgate --queue support --action correspond --url
http://192.168.0.104/" rt-comment :"/opt/rt3/bin/rt-mailgate --queue
support --action comment --url http://192.168.0.104/",
ctladdr=<rt at localhost> (8/0), delay=00:00:00, xdelay=00:00:00,
mailer=*file*, pri=32001, dsn=5.0.0, stat=Can't create output
Mar 25 16:36:48 phillip sendmail[17198]: i2PEamcD017197: i2PEamcD017198:
DSN: Can't create output
Mar 25 16:36:50 phillip sendmail[17198]: i2PEamcD017198:
to=<darren at ReportStar.net>, delay=00:00:02, xdelay=00:00:02,
mailer=esmtp, pri=33025, relay=fw.reportstar.net. [196.22.194.226],
dsn=2.0.0, stat=Sent (Ok: queued as 54D381251E7)
Mar 26 04:02:04 phillip sendmail[17521]: i2Q224M2017521: from=root,
size=2397, class=0, nrcpts=1,
msgid=<200403260202.i2Q224M2017521 at phillip.reportstar.net>,
relay=root at localhost
Mar 26 04:02:04 phillip sendmail[17524]: i2Q224cD017524:
from=<root at phillip.reportstar.net>, size=2707, class=0, nrcpts=1,
msgid=<200403260202.i2Q224M2017521 at phillip.reportstar.net>, proto=ESMTP,
daemon=MTA, relay=phillip [127.0.0.1]
Mar 26 04:02:04 phillip sendmail[17521]: i2Q224M2017521: to=root,
ctladdr=root (0/0), delay=00:00:00, xdelay=00:00:00, mailer=relay,
pri=30055, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent
(i2Q224cD017524 Message accepted for delivery)
Mar 26 04:02:04 phillip sendmail[17525]: i2Q224cD017524:
to=<root at phillip.reportstar.net>, ctladdr=<root at phillip.reportstar.net>
(0/0), delay=00:00:00, xdelay=00:00:00, mailer=local, pri=32933,
dsn=2.0.0, stat=Sent
Mar 26 11:33:10 phillip sendmail[18522]: alias database /etc/aliases
rebuilt by root
Mar 26 11:33:10 phillip sendmail[18522]: /etc/aliases: 67 aliases,
longest 194 bytes, 1412 bytes total



Have you tried running the mailgate from the command
line?
  

no i haven't ?



seph
 
  






-- 
Kind Regards,
Phillip
Phillip Leremi
Tel: 011 884 7633
Fax: 011 883 5805
phillip at reportstar.net
www.reportstar.net
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