[rt-users] No attachement in Reply to some users

[Phil Homewood]

Paul Barmaksezian wrote:
> We go to the ticket, hit Reply, put our message and add a file via
> the Browse button.  We submit the reply and it gets sent to the users,
> but the attachment does not go through.  It also does not get put into
> the ticket history.  The history, however, shows the file name in the
> transaction as "Subject: filename.xls".  Why would it be put as a Subject?
> No clue.  But the file itself is no where to be downloaded.

Not even via a little link off to the right hand side near that
Subject?
-- 
»|« http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.