[rt-users] Open but owned by Nobody

Sebastien Person sebastien.person at easter-eggs.com
Fri Apr 2 02:56:45 EST 2004

On Thu, 1 Apr 2004 13:43:01 -0600 
"Nicolas Kravec (QC/EMC)" <nicolas.kravec at ericsson.com> wrote:

> Question for you,
> My techs use the "Quick Search" New items from the main page, however, when a
> customer replies to their own ticket before it was opened by a tech, then the
> ticket is moved out of the "New" column because it is now open but owned by
> Nobody.  Now these tickets end up in the "Open" column and end up getting lost
> for a while until I change the status back to "New".    Has anyone else come
> across this situation?   If so, do you have any suggestions to avoid this?
> Thanks,

I believe you can change this by disabling the default global scrip 'On
Correspond Open'.

> Nicolas Kravec
> 2G/3G Development Environment Support
> Ericsson Canada inc.
> Tel: +1 (514) 345 7900 x2302
> Fax: +1 (514) 345 6113
> Mailto:nick.kravec at ericsson.ca

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