[rt-users] Open but owned by Nobody

[Sebastien Person]

On Thu, 1 Apr 2004 13:43:01 -0600 
"Nicolas Kravec (QC/EMC)" <nicolas.kravec at ericsson.com> wrote:

> Question for you,
> 
> My techs use the "Quick Search" New items from the main page, however, when a
> customer replies to their own ticket before it was opened by a tech, then the
> ticket is moved out of the "New" column because it is now open but owned by
> Nobody.  Now these tickets end up in the "Open" column and end up getting lost
> for a while until I change the status back to "New".    Has anyone else come
> across this situation?   If so, do you have any suggestions to avoid this?
> 
> Thanks,


I believe you can change this by disabling the default global scrip 'On
Correspond Open'.


> 
> 
> Nicolas Kravec
> 2G/3G Development Environment Support
> Ericsson Canada inc.
> Tel: +1 (514) 345 7900 x2302
> Fax: +1 (514) 345 6113
> Mailto:nick.kravec at ericsson.ca
> 
> 
>