[rt-users] url's in tickets not clickable

[Phil Homewood]

Dave Dennis wrote:
> I am attempting to figure out why when a customer sends in a ticket (either with
> web interface or email) and the content/attachment of the ticket includes a
> link, this link is not a clickable url when viewing ticket in RT.

Because it shouldn't be; RT doesn't show you HTML attachments
in the web interface, to protect you from all kinds of evil
cross-site-scripting and other HTML-based security problems.
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