[rt-users] Using Priority to send email pages

[Kogami, Bruce]

Hi all,

 

I wanted to find out if anyone's done this before or if it's even possible.

 

My users send help requests to a general queue and they are able to set priority levels when submitting a ticket.

Normally, the users will send the ticket in with the default priority level 0.

 

If a user has an emergency where all of production is down, I'd like them to create a ticket with a priority level 10. When they submit the ticket, it sends admin a copy of the email and an email page is also sent out.

 

At first, I was thinking about doing some kind of cron and check the priority levels in the queue but I don't want the paging to continue every time the cron is run so the best solution would be when the ticket is first submitted.

 

Does anyone have any ideas on how I could do this?

 

Thanks,

Bruce



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