[rt-users] Using Priority to send email pages

Kogami, Bruce bkogami at randmcnally.com
Mon Apr 5 16:51:05 EDT 2004

Hi all,


I wanted to find out if anyone's done this before or if it's even possible.


My users send help requests to a general queue and they are able to set priority levels when submitting a ticket.

Normally, the users will send the ticket in with the default priority level 0.


If a user has an emergency where all of production is down, I'd like them to create a ticket with a priority level 10. When they submit the ticket, it sends admin a copy of the email and an email page is also sent out.


At first, I was thinking about doing some kind of cron and check the priority levels in the queue but I don't want the paging to continue every time the cron is run so the best solution would be when the ticket is first submitted.


Does anyone have any ideas on how I could do this?




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