[rt-users] how to resolve a ticket with delay

[Ralf Hack]

Hi,
    One of the requirements for our ticket system is to have a delay 
between resolve and the ultimate close -- called it what you will. Only 
if the customer approves or a timeout passes, whichever comes first, a 
ticket should be in status 'resolved'. Perhaps the ticket needs to be 
stalled ?

    This is probably not a unique requirement, but I wasn't able to find 
any details about this yet. What is the best way to implement this ?

    Many thanks

Ralf.