[rt-users] RE: custom fields and new ticket

[Dimitry Faynerman]

> Nobody knows what you're actually trying to achieve...
> Custom fields can be modified via the web interface (as you're doing), and
> via 
> email (search this list).
> What more are you expecting?
> Cerion



Didn't I clearly explain the problem? 
I said: "... absolutely nothing goes into TicketCustomFieldValues table."
That was what I expected - I expected some recordss in this table.

BTW I found out what the problem was over a week ago. Did you check the
archives?






> -----Original Message-----
> From: Dimitry Faynerman [mailto:dimitry.faynerman at hypermediasystems.com]
> Sent: Monday, March 29, 2004 8:22 AM
> To: 'rt-users at lists.bestpractical.com'
> Subject: custom fields and new ticket
>
> Hello,
>
> Can anybody, please, explain me how I should work with custom fields when
> creating a new ticket. I created them from "Global"/"Custom fields menu".
> I'm able to modify their values from "Basics" tab and I'm able to show
> their values from the Display.html (I use my own template).
>
> But the problem is when I create a new ticket, absolutely nothing goes
into
> TicketCustomFieldValues table.
>
> What am I missing here?
>
> Thanks!
>
> Dimitry
>
>
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