[rt-users] RE: custom fields and new ticket

Cerion Armour-Brown cerion at terpsichore.ws
Tue Apr 6 04:05:57 EDT 2004

On Tuesday 06 April 2004 00:51, Dimitry Faynerman wrote:
> Nobody can help me with this? :-(
Nobody knows what you're actually trying to achieve...
Custom fields can be modified via the web interface (as you're doing), and via 
email (search this list).
What more are you expecting?

> -----Original Message-----
> From: Dimitry Faynerman [mailto:dimitry.faynerman at hypermediasystems.com]
> Sent: Monday, March 29, 2004 8:22 AM
> To: 'rt-users at lists.bestpractical.com'
> Subject: custom fields and new ticket
> Hello,
> Can anybody, please, explain me how I should work with custom fields when
> creating a new ticket. I created them from "Global"/"Custom fields menu".
> I'm able to modify their values from "Basics" tab and I'm able to show
> their values from the Display.html (I use my own template).
> But the problem is when I create a new ticket, absolutely nothing goes into
> TicketCustomFieldValues table.
> What am I missing here?
> Thanks!
> Dimitry
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