[rt-users] Command line stats
Carl Makin
carl at xena.IPAustralia.gov.au
Tue Apr 6 22:00:05 EDT 2004
Morning All,
I've made a few small command line based statistics reporting scripts
available via the wiki at
http://wiki.bestpractical.com/cgi-bin/index.cgi?RT3BatchStats
They produce reports suitable for running from cron and mailing out the
results.
They produce;
Tickets created by date
Tickets created by day
Tickets resolved by person (includes "time worked total")
Tickets resolved by queue (includes elapsed time and time worked)
Lists current new/open tickets for named user
Thanks to David Dennis for helping with them.
Enjoy.
Carl.
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