[rt-users] Command line stats

[Leon Sonntag]

Hey THANKS Carl!
The scripts worked wonderful with one small exception.  the variable 
defined as "host" is actually used as "hostname".  Once I cleaned that up 
and customized with my local info, IT WORKED LIKE A CHAMP!!!!  Easiest 
addon to RT I have dealt with!!!

  At 08:00 PM 4/6/04, Carl Makin wrote:
>Morning All,
>I've made a few small command line based statistics reporting scripts
>available via the wiki at
>
>http://wiki.bestpractical.com/cgi-bin/index.cgi?RT3BatchStats
>
>They produce reports suitable for running from cron and mailing out the
>results.
>
>They produce;
>  Tickets created by date
>  Tickets created by day
>  Tickets resolved by person (includes "time worked total")
>  Tickets resolved by queue (includes elapsed time and time worked)
>  Lists current new/open tickets for named user
>
>Thanks to David Dennis for helping with them.
>
>Enjoy.
>
>
>Carl.
>
>
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Most anything is easy after you've done it successfully a few times

Leon Sonntag
Innovative Web Applications
leon at iwa-solutions dot com