[rt-users] Command line stats

Leon Sonntag leon at iwa-solutions.com
Wed Apr 7 17:43:46 EDT 2004

Hey THANKS Carl!
The scripts worked wonderful with one small exception.  the variable 
defined as "host" is actually used as "hostname".  Once I cleaned that up 
and customized with my local info, IT WORKED LIKE A CHAMP!!!!  Easiest 
addon to RT I have dealt with!!!

  At 08:00 PM 4/6/04, Carl Makin wrote:
>Morning All,
>I've made a few small command line based statistics reporting scripts
>available via the wiki at
>They produce reports suitable for running from cron and mailing out the
>They produce;
>  Tickets created by date
>  Tickets created by day
>  Tickets resolved by person (includes "time worked total")
>  Tickets resolved by queue (includes elapsed time and time worked)
>  Lists current new/open tickets for named user
>Thanks to David Dennis for helping with them.
>RT Training is coming to town this summer!
>Sign up for an RT Developer/Administrator class in DC, LA or Frankfurt by 
>emailing training at bestpractical.com
>For more details, check out 
>The RT Wiki lives at http://wiki.bestpractical.com Read! Join! Contribute!

Most anything is easy after you've done it successfully a few times

Leon Sonntag
Innovative Web Applications
leon at iwa-solutions dot com 

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