[rt-users] Hirachical customer access

Ralf Hack ralf.hack at pipex.net
Wed Apr 7 04:26:53 EDT 2004

    one of my requirements is to allow a group of unprivileged users to 
see each others tickets. The group is made up of users from the same 
company. These users use their own email address/web access to request 
tickets but can see all other tickets from within their group.

    Since I cannot assign unprivileged users to one group, I cannot make 
a RT-Groups for this. Also, queues are supposed to be structured by team 
inside the company. Hence, I really would like to see only one queue per 
team rather than one queue per team and customer group.

    Has this been done before ?

    Many thanks.


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