[rt-users] Hirachical customer access

Todd Chapman rt at chaka.net
Wed Apr 7 07:33:37 EDT 2004

I you want to assign privileges to users, as an individual
or as a group, make them privileged users. Why would
you want to make them unprivileged?

On Wed, Apr 07, 2004 at 09:26:53AM +0100, Ralf Hack wrote:
> Hi,
>    one of my requirements is to allow a group of unprivileged users to 
> see each others tickets. The group is made up of users from the same 
> company. These users use their own email address/web access to request 
> tickets but can see all other tickets from within their group.
>    Since I cannot assign unprivileged users to one group, I cannot make 
> a RT-Groups for this. Also, queues are supposed to be structured by team 
> inside the company. Hence, I really would like to see only one queue per 
> team rather than one queue per team and customer group.
>    Has this been done before ?
>    Many thanks.
> Ralf.
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