[Rt-users] Custom Statuses

[Tim Pierce]

On Thu, Apr 15, 2004 at 09:49:37AM -0700, Dave Dennis wrote:
> 
> Nor is it really a solution to say "if we buy support I believe the company
> would be quite amenable to adding this."  CTO's recoil in fear at the thought of
> a development cycle just to implement a product. Rightly so.

At the same time, it really isn't feasible for a small company to spend
a lot of staff time on fixing a problem that hasn't been requested by
any paying customers yet.  You could, after all, say that you'd purchase
an RT license if it had feature X, and then change your mind and go buy
something else while it was being implemented, leaving Best Practical
stuck with the development cost.

The model of "if you're a paying customer then come talk to us; if you're
a freeloader then we might get around to it someday" is becoming more
and more common.  I think that CTOs are going to have to get used to it.

--twp