[Rt-users] Custom Statuses

Niedens, Travis Travis_Niedens at redlands.edu
Thu Apr 15 15:25:58 EDT 2004

I would imagine then that many of these companies will not succeed since
CTO's aren't usually up for being painted in a corner.  That method also
seems quite contradictory to the spirit of freeware / open source.  That's
just me.


-----Original Message-----
From: Tim Pierce [mailto:twp at gamelogic.com] 
Sent: Thursday, April 15, 2004 12:07 PM
To: Dave Dennis
Cc: Best Practical Users
Subject: Re: [Rt-users] Custom Statuses

On Thu, Apr 15, 2004 at 09:49:37AM -0700, Dave Dennis wrote:
> Nor is it really a solution to say "if we buy support I believe the 
> company would be quite amenable to adding this."  CTO's recoil in fear 
> at the thought of a development cycle just to implement a product. Rightly

At the same time, it really isn't feasible for a small company to spend a
lot of staff time on fixing a problem that hasn't been requested by any
paying customers yet.  You could, after all, say that you'd purchase an RT
license if it had feature X, and then change your mind and go buy something
else while it was being implemented, leaving Best Practical stuck with the
development cost.

The model of "if you're a paying customer then come talk to us; if you're a
freeloader then we might get around to it someday" is becoming more and more
common.  I think that CTOs are going to have to get used to it.


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