[Rt-users] Custom Statuses

Roger B.A. Klorese rogerk at queernet.org
Thu Apr 15 16:31:48 EDT 2004

Dave Dennis wrote:

>If it helps, consider these resolveds
>resolved - escalated

Isn't that an oxymoron?  If it's escalated, it's not yer resolved...

>I thought RT stood for REQUEST, not "trouble ticket."

True.  I've always thought its goals as a CRM solution were somewhat 
overblown -- that is, it handles a particular type of customer 
relaitonship well, and others less so.

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