[Rt-users] Custom Statuses

[Roger B.A. Klorese]

Dave Dennis wrote:

>If it helps, consider these resolveds
>
>resolved - escalated
>  
>

Isn't that an oxymoron?  If it's escalated, it's not yer resolved...

>I thought RT stood for REQUEST, not "trouble ticket."
>  
>

True.  I've always thought its goals as a CRM solution were somewhat 
overblown -- that is, it handles a particular type of customer 
relaitonship well, and others less so.