[Rt-users] Custom Statuses

[Sergey Gurov]

> I am simply pointing out that other products out there in this space
> let you set conditions on resolving, and that is a pretty primary
> workflow adjustment if the RT system is going to be able to 
> accommodate

Hi. Just my two cents.
We implemented just that feature (changing custom fields at update on
the same page) in our RT 2.0.15 installation about year ago. It took no
more than 4 hours to get things work. I think you've spent much more
time discussing this point :-)

Sergey.