[Rt-users] Allowing users to see certain tickets.

phillip phillip at reportstar.net
Fri Apr 16 06:39:44 EDT 2004

On Friday 16 April 2004 06:31 am, Senoner Samuel wrote:
> I was a bit confusing because to see a queue you nedd see queue rights and
> to see a ticket you need show ticket rights. You are right. See ticket
> doesn't exist.
> Anyway if you want that one person or a group, for example managers cann
> see all tickets in a queue give the group or the user show ticket on the
> queue. And for the rest give the owner globally show ticket rights.
> With this configuration a owner sees the ticket only after the manager has
> assigned him a ticket, because only the manager can see unowned tickets.
 Thanks but I want the Employees to see unowned tickets and the tickets that 
they own.
> The solution you found in google was something for the requestor groups.
> SAmuel

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