[Rt-users] Allowing users to see certain tickets.

Les Mikesell les at futuresource.com
Fri Apr 16 09:09:21 EDT 2004

On Fri, 2004-04-16 at 05:39, phillip wrote:
> Thanks but I want the Employees to see unowned tickets and the tickets that 
> they own.

One way to do this would be to make a queue per user that only
the user and manager can see.  Then in addition to taking
the ticket from the inbound queue, the user or manager
would push it to the individual queue to hide it from
everyone else.  A side effect would be that the managers
get an easy view of how many open tickets each user
has but loses the counts per category that the queues
might otherwise represent.  This also lets you set the
watchers/email separately which you would probably want
in this situation.

  Les Mikesell
   les at futuresource.com

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