[rt-users] RT: Permission Denied

[Kevin Murphy]

(I apologize for bringing this up, because I know it has been discussed 
in the past.  But I can't effectively search the list archives with 
google because the files seem to have moved as a result of the 
intrusion episode.  I also haven't found anything helpful in the wiki, 
manual, or rt-mailgate pod.)

When a user replies to a ticket message via email, I'm getting the 
following message in my syslog:

Apr 19 12:43:20 rthost RT: Permission Denied 
(/usr/local/rt3/lib/RT/Interface/Email.pm:718)

For the same event, the mail  log shows this:

Apr 19 12:43:21 rthost sendmail[12868]: i3JGhK6P012867: 
to="|/usr/local/rt3/bin/rt-mailgate --queue feedback\
  --action correspond --url http://somewhere.com/rt/", 
ctladdr=<feedback at somewhere.com> (1/0), delay=\
00:00:01, xdelay=00:00:01, mailer=prog, pri=32239, dsn=2.0.0, stat=Sent

which seems like a happy message.

How do I fix this?

Thanks very much!
Kevin

RT 3.0.10 / Mac OS X 10.2.8 / Perl 5.8.3