[rt-users] Don't want Attachments in email

Paul Barmaksezian Paul.Barmaksezian at Overture.com
Fri Apr 23 13:13:38 EDT 2004

We have an interesting request.  Some of our attachments are huge, so people are requesting that we do not include the attachment in the email sent via a Reply or Resolve.  Instead, they want the link to the attachment URL.  I've got the link going, but I don't know how to make it so the attachment is put into RT but NOT into the email that is sent to users.

Any suggestions?  Thanks.


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