[rt-users] Don't want Attachments in email

Ruslan U. Zakirov cubic at acronis.ru
Sat Apr 24 09:20:39 EDT 2004

Paul Barmaksezian wrote:
> We have an interesting request.  Some of our attachments are huge, so 
> people are requesting that we do not include the attachment in the email 
> sent via a Reply or Resolve.  Instead, they want the link to the 
> attachment URL.  I've got the link going, but I don't know how to make 
> it so the attachment is put into RT but NOT into the email that is sent 
> to users.
> Any suggestions?  Thanks.

1) http://wiki.bestpractical.com/index.cgi?AddAttachmentLinksToMail
2) remove 'RT-Attach-Message: Yes' in template if you don't want binary 
attachments in outgoing mails generated with this template.

> /Paul/
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