[rt-users] EX_TEMPFAIL
Rajesh Menon
rajmen at olemiss.edu
Tue Apr 27 10:02:59 EDT 2004
Peter,
Thanks for the reply.
I am not running an SMP kernel. I don't have any IPtable filters loaded.
Once the EX_TEMPFAIL error starts, it doesn't stop till I reboot the server.
I checked the RT calls when the error occurred last time, and it wasn't more
than 15K in size.
This problem started 2 weeks ago. Everything was working perfectly till
then.
When the error occurs, I see the following message in the logs:
<hostname> RT: Couldn't write attachments to temp dir on disk. using more
memory and processor. (<path-to-rt3>/lib/RT/Template_Overlay.pm:330)
/Raj
-----Original Message-----
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Subject: RT-Users Digest, Vol 1, Issue 56
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Today's Topics:
1. Apache 2 + libapreq + mod_perl1 = many troubles...... (Garak)
2. Re: Apache 2 + libapreq + mod_perl1 = many troubles......
(Michael S. Liebman)
3. Re[2]: [rt-users] Apache 2 + libapreq + mod_perl1 = many
troubles...... (Garak)
4. Emptying queue (Garak)
5. Re: Emptying queue (amit poddar)
6. EX_TEMPFAIL (Rajesh Menon)
7. Re: Background CSS is gone (Asif Iqbal)
8. Time stamps are way off (MikeHamilton at clovisusd.k12.ca.us)
9. Re: EX_TEMPFAIL (Peter Silver)
10. Re: statistics package not working with mod_perl (Paulo Matos)
11. Re: New rt3 install (Paulo Matos)
----------------------------------------------------------------------
Message: 1
Date: Mon, 26 Apr 2004 15:49:02 -0300
From: Garak <garak at bol.com.br>
Subject: [rt-users] Apache 2 + libapreq + mod_perl1 = many
troubles......
To: rt-users at lists.bestpractical.com
Message-ID: <20040426154807.F71B.GARAK at bol.com.br>
Content-Type: text/plain; charset="US-ASCII"
Hello !
I'm have here:
RedHat 9.0
httpd-2.0.40-21.9
mod_perl-1.99_07-5
---
My dependencies:
[root at hoc rt-3-0-8]# perl sbin/rt-test-dependencies --with-mysql
--with-modperl1
perl:
5.8.0...found
MASON dependencies:
Params::Validate 0.02...found
Cache::Cache ...found
Exception::Class ...found
HTML::Mason 1.16...found
MLDBM ...found
Errno ...found
FreezeThaw ...found
Digest::MD5 2.27...found
CGI::Cookie 1.20...found
Storable 2.08...found
Apache::Session 1.53...found
MAILGATE dependencies:
HTML::TreeBuilder ...found
HTML::FormatText ...found
Getopt::Long ...found
LWP::UserAgent ...found
MODPERL1 dependencies:
CGI ...found
Apache::Request ...MISSING
Apache::DBI 0.92...found
CLI dependencies:
Getopt::Long 2.24...found
CORE dependencies:
Digest::MD5 2.27...found
DBI 1.37...found
Test::Inline ...found
Class::ReturnValue 0.40...found
DBIx::SearchBuilder 0.95...found
Text::Template ...found
File::Spec 0.8...found
HTML::Entities ...found
Net::Domain ...found
Log::Dispatch 2.0...found
Locale::Maketext 1.06...found
Locale::Maketext::Lexicon 0.32...found
Locale::Maketext::Fuzzy ...found
MIME::Entity 5.108...found
Mail::Mailer 1.57...found
Net::SMTP ...found
Text::Wrapper ...found
Time::ParseDate ...found
File::Temp ...found
Term::ReadKey ...found
Text::Autoformat ...found
Text::Quoted 1.3...found
Scalar::Util ...found
DEV dependencies:
Regexp::Common ...found
Time::HiRes ...found
Test::Inline ...found
WWW::Mechanize ...found
MYSQL dependencies:
DBD::mysql 2.1018...found
-----------------------------------------------------
My unique dependency is "Apache::Request" that I can't install by no
means...
" Removing previously used /root/.cpan/build/libapreq-1.3
CPAN.pm: Going to build J/JO/JOESUF/libapreq-1.3.tar.gz
mod_perl 1.x ( < 1.99) is required at Makefile.PL line 29.
BEGIN failed--compilation aborted at Makefile.PL line 31.
Running make test
Make had some problems, maybe interrupted? Won't test
Running make install
Make had some problems, maybe interrupted? Won't install "
-----------------------------------------------------
So, I'm tried install "libapreq2-2.02_02-dev.tar.gz" and I get...
" build/version_check.pl failed: apache2 version 2.0.40 unsupported (2.0.46
or greater is required).
configure: error: Bad apache2 version "
-----------------------------------------------------
Well, I don't want change my rpm's Apache/mod_perl for source packages, and
I need install RT 3.0.8 and for this, I need "libapreq" ....
How can I do in this case?
Thank you for any help!
--
Garak <garak at bol.com.br>
------------------------------
Message: 2
Date: Mon, 26 Apr 2004 15:05:16 -0400
From: "Michael S. Liebman" <m-liebman at northwestern.edu>
Subject: Re: [rt-users] Apache 2 + libapreq + mod_perl1 = many
troubles......
To: Garak <garak at bol.com.br>
Cc: rt-users at lists.bestpractical.com
Message-ID: <20040426190516.GA23961 at SDF.LONESTAR.ORG>
Content-Type: text/plain; charset=us-ascii
On Mon, Apr 26, 2004 at 03:49:02PM -0300, Garak wrote:
>
>
> Hello !
>
> I'm have here:
>
> RedHat 9.0
> httpd-2.0.40-21.9
> mod_perl-1.99_07-5
>
> ---
>
> My dependencies:
>
> [root at hoc rt-3-0-8]# perl sbin/rt-test-dependencies --with-mysql
--with-modperl1
mod_perl-1.99 is really mod_perl2. Rerun your dependency check using
--with-modperl2
Michael
--
Michael S. Liebman m-liebman at northwestern.edu
http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
-Paul Newman in "Butch Cassidy & the Sundance Kid"
------------------------------
Message: 3
Date: Mon, 26 Apr 2004 16:26:38 -0300
From: Garak <garak at bol.com.br>
Subject: Re[2]: [rt-users] Apache 2 + libapreq + mod_perl1 = many
troubles......
To: rt-users at lists.bestpractical.com
Message-ID: <20040426162507.F71E.GARAK at bol.com.br>
Content-Type: text/plain; charset="US-ASCII"
Man !!!!! I LOVE YOU !!!!!!! :=p
Now it's working !
Thank you so much !
You *really* save my life !!!!
Garak
On Mon, 26 Apr 2004 15:05:16 -0400
"Michael S. Liebman" <m-liebman at northwestern.edu> wrote:
> On Mon, Apr 26, 2004 at 03:49:02PM -0300, Garak wrote:
> >
> >
> > Hello !
> >
> > I'm have here:
> >
> > RedHat 9.0
> > httpd-2.0.40-21.9
> > mod_perl-1.99_07-5
> >
> > ---
> >
> > My dependencies:
> >
> > [root at hoc rt-3-0-8]# perl sbin/rt-test-dependencies --with-mysql
--with-modperl1
>
> mod_perl-1.99 is really mod_perl2. Rerun your dependency check using
--with-modperl2
>
> Michael
> --
> Michael S. Liebman m-liebman at northwestern.edu
> http://msl521.freeshell.org/
> "I have vision and the rest of the world wears bifocals."
> -Paul Newman in "Butch Cassidy & the Sundance Kid"
--
Garak <garak at bol.com.br>
------------------------------
Message: 4
Date: Mon, 26 Apr 2004 17:08:20 -0300
From: Garak <garak at bol.com.br>
Subject: [rt-users] Emptying queue
To: rt-users at lists.bestpractical.com
Message-ID: <20040426170617.F720.GARAK at bol.com.br>
Content-Type: text/plain; charset="US-ASCII"
Hello !
I need delete all messages inside an certain queue.
Exists some command line for this?
Thank you!
--
Garak <garak at bol.com.br>
------------------------------
Message: 5
Date: Mon, 26 Apr 2004 16:30:21 -0400
From: amit poddar <amit.poddar at yale.edu>
Subject: Re: [rt-users] Emptying queue
To: Garak <garak at bol.com.br>, rt-users at lists.bestpractical.com
Message-ID: <5.1.0.14.2.20040426162726.07459908 at ap349.mail.yale.edu>
Content-Type: text/plain; charset="us-ascii"; format=flowed
Try this
#!/usr/bin/perl -w
use strict;
use Carp;
use Getopt::Long;
use lib '/u01/rt/rt/lib';
use lib '/u01/rt/rt/etc';
use RT::Interface::CLI qw(CleanEnv GetCurrentUser GetMessageContent loc);
CleanEnv();
use RT;
use RT::Tickets;
RT::LoadConfig();
RT::Init();
#Get the current user all loaded
my $queue = shift;
my $Tickets = new RT::Tickets($RT::SystemUser);
$Tickets->LimitWatcher(TYPE => 'Queue', VALUE => $queue);
$Tickets->LimitStatus(VALUE => 'Deleted', OPERATOR => '!=');
unless ($Tickets->Count)
{
print "tickets not found with queue $queue\n";
}
print "Amount of tickets requested by $queue is ".$Tickets->Count."\n";
while (my $t=$Tickets->Next)
{
print "Ticket ID: " . $t->Id . "\n";
my ($val,$msg) = $t->Delete();
if ($val)
{
print "OK: $msg\n";
}
else
{
die "$msg";
}
}
$RT::Handle->Disconnect();
Suppose this is saved is x.pl
Then you would execute
perl x.pl <queue_name>
amit
At 05:08 PM 4/26/2004 -0300, Garak wrote:
>Hello !
>
>I need delete all messages inside an certain queue.
>Exists some command line for this?
>
>Thank you!
>
>--
>Garak <garak at bol.com.br>
>
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>RT Developer and Administrator training is coming to LA, DC and Frankfurt
>this spring and summer.
>http://bestpractical.com/services/training.html
>
>Sign up early, as class space is limited.
------------------------------
Message: 6
Date: Mon, 26 Apr 2004 16:59:02 -0500
From: "Rajesh Menon" <rajmen at olemiss.edu>
Subject: [rt-users] EX_TEMPFAIL
To: <rt-users at lists.bestpractical.com>
Message-ID:
<BE5C294205F7C740A8921B94DB1C8FB7D584A4 at umcal.calendar.olemiss.edu>
Content-Type: text/plain; charset="us-ascii"
Hello,
Has anyone seen the following error while sending / receiving mail on RT?
(from the mail log)
prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
A reboot of the server fixes the problem.
Any suggestions?
Thanks!
/Raj
------------------------------
Message: 7
Date: Mon, 26 Apr 2004 18:59:09 -0400
From: Asif Iqbal <iqbala at qwestip.net>
Subject: Re: [rt-users] Background CSS is gone
To: rt-users at lists.fsck.com
Message-ID: <20040426225909.GA27701 at qwestip.net>
Content-Type: text/plain; charset=us-ascii
Asif Iqbal wrote:
> Hi All
>
> I upgraded my webrt from 3.0.9 to 3.0.10 and I don't think it is reading
> the css page when I use IE to read the webrt gui. Background is empty.
Anyone else is
> experiencing it as well ?
I wonder if going back to 3.0.9 is the only option to fix the css style.
>
> Thanks
> --
> Asif Iqbal
> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
> There's no place like 127.0.0.1
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> RT Developer and Administrator training is coming to LA, DC and Frankfurt
this spring and summer.
> http://bestpractical.com/services/training.html
>
> Sign up early, as class space is limited.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There's no place like 127.0.0.1
------------------------------
Message: 8
Date: Mon, 26 Apr 2004 16:07:57 -0700
From: MikeHamilton at clovisusd.k12.ca.us
Subject: [rt-users] Time stamps are way off
To: rt-users at lists.bestpractical.com
Message-ID:
<OF996C33A3.6F9C7BB5-ON88256E82.007E9D0E-88256E83.000187F0 at clovisusd.k12.ca.
us>
Content-Type: text/plain; charset="us-ascii"
Hi Everybody!
I set up an RT installation for a friend of mine's employer. They are
using one server for the Web and Mail portion of RT, one server for MySQL,
and a third server for OpenLDAP (they are using Apache and LDAP for
authorization). The problem is this - when a ticket is created, the time
is 21 hours off! The system time on all three servers is correct. The
tickets are showing 21 hours in the future. Can someone provide me with
some guidance in terms of troubleshooting this problem? I have 3 RT boxes
in production - all self contained (MySQL, Apache, Postfix on the same
box) and have never seen this problem before.
Thanks for your help!!!
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------------------------------
Message: 9
Date: Tue, 27 Apr 2004 10:08:16 +1000
From: Peter Silver <psilver at ultrafast.com.au>
Subject:
To: rt-users at lists.bestpractical.com
Message-ID: <1083024496.3717.23.camel at pete>
Content-Type: text/plain
On Tue, 2004-04-27 at 07:59, Rajesh Menon wrote:
> Hello,
>
> Has anyone seen the following error while sending / receiving mail on RT?
>
> (from the mail log)
>
> prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>
> A reboot of the server fixes the problem.
Hi Raj,
Do all emails fail with the EX_TEMPFAIL message, or is this limited to
emails above 15k in size?
Are you running a SMP kernel? Do you have any iptables filters loaded
on the machine?
Rgds,
Peter
------------------------------
Message: 10
Date: Tue, 27 Apr 2004 01:21:11 +0100 (WEST)
From: Paulo Matos <pjsm at fct.unl.pt>
Subject: Re: [rt-users] statistics package not working with mod_perl
To: amit poddar <amit.poddar at yale.edu>
Cc: rt-users at lists.bestpractical.com
Message-ID: <Pine.LNX.4.58.0404270119201.19427 at students.fct.unl.pt>
Content-Type: TEXT/PLAIN; charset=iso-8859-1
Hi Amit!
On Mon, 26 Apr 2004, amit poddar wrote:
> I downloaded and installted statistics package from
> http://wiki.bestpractical.com/index.cgi?RT3StatisticsPackage
>
> This seems to work fine with fastcgi. But when I run it with mod_perl
>
> I see the tables but in the chart area I see a red cross. when I try to
> look at the properties the type is shown as Not available instead of
> PNG image
Please provide more info (OS, perl, httpd ... versions).
--
Paulo Matos
----------------------------------- ----------------------------------
|Sys & Net Admin | Serviço de Informática |
|Faculdade de Ciências e Tecnologia | Tel: +351-21-2948596 |
|Universidade Nova de Lisboa | Fax: +351-21-2948548 |
|P-2829-516 Caparica | e-Mail: pjsm at fct.unl.pt |
----------------------------------- ----------------------------------
------------------------------
Message: 11
Date: Tue, 27 Apr 2004 01:33:50 +0100 (WEST)
From: Paulo Matos <pjsm at fct.unl.pt>
Subject: Re: [rt-users] New rt3 install
To: Randy <randy at unitnet.com>
Cc: rt-users at lists.bestpractical.com
Message-ID: <Pine.LNX.4.58.0404270124060.19427 at students.fct.unl.pt>
Content-Type: TEXT/PLAIN; charset=iso-8859-1
On Fri, 23 Apr 2004, Randy wrote:
randy> rh9
randy> apache 2
randy>
randy> [Fri Apr 23 20:11:22 2004] [error] [client 24.214.106.149] Directory
index
randy> forbidden by rule: /home/rt3/share/html/ [Fri Apr 23 20:11:23 2004]
[error]
randy> [client 24.214.106.149] Directory index forbidden by rule:
randy> /home/rt3/share/html/
Add a:
RedirectMatch permanent (.*)/$ $1/index.html
to your config...
By the way, there's another resource for rt at:
http://wiki.bestpractical.com
--
Paulo Matos
----------------------------------- ----------------------------------
|Sys & Net Admin | Serviço de Informática |
|Faculdade de Ciências e Tecnologia | Tel: +351-21-2948596 |
|Universidade Nova de Lisboa | Fax: +351-21-2948548 |
|P-2829-516 Caparica | e-Mail: pjsm at fct.unl.pt |
----------------------------------- ----------------------------------
------------------------------
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