[rt-users] ModifyPeople case sensitivity issue

[Greg Deickman]

We migrated from RT 3.0.4 to 3.0.10 and from mysql to oracle.  We seem
to have an issue with adding new watchers to a ticket.  When searching
in mysql for a watcher to add, case didn't matter, but now after going
to Oracle case does matter.  All of our users are populated via a
external script pulling from LDAP and they all have caps in their names,
so users searching with all lowercase letters end up not finding the
watcher.  Does anyone else have this issue?  Searching in the content
field does not produce the error, so I am guessing case is factored in
on that search, but not on the modifypeople page.  
 
I assume it is the mysql to oracle migration, but I didn't check if
3.0.4 to 3.0.10 on mysql produced the same problem too.
 
Any help would be appreciated.  Thanks,
 
Greg 


 

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