[rt-users] Re: Scripting Ticket Creation

[Damian Burke]

Thanks for the reply, seph.

The command line tool is just what I want!
I was able to call it easily and that is a far
better solution that what I was starting to do.
I feel foolish for not seeing and using it right away.

By the way, where can I learn about the API
you mention.  I can't find anything in my
installation.

    Thanks,
    Damian

On Apr 28, 2004, at 2:57 PM, seph wrote:

>> I am writing a way to enter recurring tickets into RT.
>> Like "Clean the printer" every week.   I run a cron job
>> that pulls out info from a DB about the tickets that
>> need to be created that day.
>>
>> I started out simply inserting a row into Tickets.
>
> don't do that, you'll only get hurt. Use the command line tool, or the
> API, or generate email. The command line tools have been discussed
> several times on this mailing list, as has the api. (hint, use
> perldoc, and poke around)
>
> seph