[rt-users] Scripting Ticket Creation

[Paulo Matos]

On Wed, 28 Apr 2004, Damian Burke wrote:

> Just learning RT, so if this question is answered elsewhere,
> please point me to it.
> 
> I am writing a way to enter recurring tickets into RT.
> Like "Clean the printer" every week.   I run a cron job
> that pulls out info from a DB about the tickets that
> need to be created that day.
> 
> I started out simply inserting a row into Tickets.
> I hardcoded EffectiveId to be the same as Id, which
> I hope is right.  I then saw I needed to add a row to
> Transactions for the create.  When I do this, I can
> see the new ticket from the RT interface, But the
> Requestor info is not there.  Looking at the DB,
> I see Groups. GroupMembers, Principals, and
> CachedGroupMembers as likely suspects
> for a new row, but I don't see the relationships
> between these tables.

Wouldn't bin/rt (the command-line tool) do the trick? Take a look.

> So, can anybody tell me what exactly I need to do
> to create a new table programatically?  Or point
> me to an API for this?

Can someone answer to this?
Serching wiki.bestpractical.com I only came up with this:
http://wiki.bestpractical.com/index.cgi?WriteCustomAction

--
	Paulo Matos
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