[Rt-users] dumpfile-to-rt-3.0 v1.23 error: Couldn't create attac hment

[Dave Dennis]

The only proposed solution from RT / Wiki so far is to raise /etc/my.cnf value
of max_allowed_packet to something larger than the attachment size.

This however didn't fix it for me, I got the same error thats been reported here
twice this week.  After restarting mysql server with new value.

Ended up giving up, as my programming isnt up to the level needed to fix.


-Dave D

On Thu, 29 Apr 2004, Marriage, Caroline wrote:

> Hi Jim
>
> Did you solve this - I am seeing the same problem?
>
> Thanks
> Caroline
>
>
> I'm upgradeing from  RH 7.3 / mysql-3.23 / rt 2.0.14 to Debian Sarge /
> Posgres 7.4.2-1 rt 3.0.9.  When I try to run dumpfile-to-rt-3.0 on my
> 2.5k dumped tickets I receive the following error:
>
> ...
> .t-38
> .t-39
> Couldn't create attachment
> $VAR1 = {
>            'Subject' => '',
>            'ContentType' => 'application/msword',
>            'Filename' => 'Doc1.doc',
>            'Headers' => 'Content-Type: application/msword;
>          name="Doc1.doc"
> Content-Transfer-Encoding: base64
> Content-Description: Doc1.doc
> Content-Disposition: attachment;
>          filename="Doc1.doc"
> ',
>            'Creator' => '16',
>            'Parent' => '64',
>            'Created' => '2002-09-13 04:11:31',
>            'id' => '68',
>            'ContentEncoding' => 'none',
>            'TransactionId' => '116'
>          };
>
> ERROR:  invalid byte sequence for encoding "UNICODE": 0xe1
> [Fri Apr  9 23:05:16 2004] [crit]: Died at ./dumpfile-to-rt-3.0 line 715.
>   (/usr/share/perl5/RT.pm:254)
>
>
> I have seen others on the list with a similar issue but I did not see a
> resolution.  Should I try an older version of rt2-to-rt3?
>
> Thanks,
>
> Jim Williams
> 13x.com
>
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