[rt-users] noob question re: Approvals

[djohnson at mail.peakinet.net]

How to I create an "Approval" ticket by hand?  I've read the documentation
that explains how to automatically create an approval ticket, but I want to
create one by hand.  Am I correct in assuming that "Type: Approval" is what
seperates "normal" tickets from "approval" tickets?  If wo, how can I set
"Type: Approval" when I create a new ticket either via email or through the
web interface?  Thanks!

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