[rt-users] noob question re: Approvals
Dean Slaughter - Consultant
dslaughter at zixcorp.com
Thu Apr 29 15:51:39 EDT 2004
There is a queue called ___Approvals. To see it click the box include disabled queues then click go!. Enable the queue and change the name to Approvals. Now create a scrip and template for the queue that needs the approval to use. Here is an example...
Scrip->
Condition: On Create
Action: Create Tickets
Stage: TransactionCreate
Template: YourTemplateName
Template->
Description: Manager Approval (or yourDescription)
Content:
===Create-Ticket: approval
Subject: Configuration Change review for {$Tickets{"TOP"}->Subject}
Depended-On-By: TOP
Queue: Approvals
Type: approval (make sure that the first letter is lower case so the scrip for Approval queue works)
Status: open
Owner: RTUser (who you want to own the ticket)
Content: Someone has created a ticket. you should review and approve it, so they can finish their work
ENDOFCONTENT
There ya go. That should create an approval ticket. Now to get all those rights setup :)
Have Fun!
Dean
-----Original Message-----
From: djohnson at mail.peakinet.net [mailto:djohnson at mail.peakinet.net]
Sent: Thursday, April 29, 2004 2:33 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] noob question re: Approvals
How to I create an "Approval" ticket by hand? I've read the documentation
that explains how to automatically create an approval ticket, but I want to
create one by hand. Am I correct in assuming that "Type: Approval" is what
seperates "normal" tickets from "approval" tickets? If wo, how can I set
"Type: Approval" when I create a new ticket either via email or through the
web interface? Thanks!
--------------------------------------------------------------------
mail2web - Check your email from the web at
http://mail2web.com/ .
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer.
http://bestpractical.com/services/training.html
Sign up early, as class space is limited.
More information about the rt-users
mailing list