[rt-users] noob question re: Approvals

Dean Slaughter - Consultant dslaughter at zixcorp.com
Thu Apr 29 15:51:39 EDT 2004

There is a queue called ___Approvals.  To see it click the box include disabled queues then click go!.  Enable the queue and change the name to Approvals.   Now create a scrip and template for the queue that needs the approval to use.  Here is an example...

Condition: On Create
Action: Create Tickets
Stage: TransactionCreate
Template: YourTemplateName
Description: Manager Approval (or yourDescription)
===Create-Ticket: approval
Subject: Configuration Change review for {$Tickets{"TOP"}->Subject}

Depended-On-By: TOP
Queue: Approvals
Type:  approval (make sure that the first letter is lower case so the scrip for Approval queue works)
Status: open
Owner: RTUser (who you want to own the ticket)
Content: Someone has created a ticket. you should review and approve it, so they can finish their work


There ya go.  That should create an approval ticket.  Now to get all those rights setup  :)

Have Fun!

 -----Original Message-----
From: 	djohnson at mail.peakinet.net [mailto:djohnson at mail.peakinet.net] 
Sent:	Thursday, April 29, 2004 2:33 PM
To:	rt-users at lists.fsck.com
Subject:	[rt-users] noob question re: Approvals

How to I create an "Approval" ticket by hand?  I've read the documentation
that explains how to automatically create an approval ticket, but I want to
create one by hand.  Am I correct in assuming that "Type: Approval" is what
seperates "normal" tickets from "approval" tickets?  If wo, how can I set
"Type: Approval" when I create a new ticket either via email or through the
web interface?  Thanks!

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