[rt-users] noob question re: Approvals

[Dean Slaughter - Consultant]

You just have to adjust the right to view the queue for the users or groups that don't need to see the queue.  With the queue disabled I was unable to get the scrips to work.  That may have just been me as far as enabling the queue, but that is how I got it to work.  None of the users here can see approvals or open tickets to approvals cuz they can't view the queue.  

Dean

 -----Original Message-----
From: 	Autrijus Tang [mailto:autrijus at autrijus.org] 
Sent:	Thursday, April 29, 2004 3:23 PM
To:	Dean Slaughter - Consultant
Cc:	drj826 at acm.org; rt-users at lists.fsck.com
Subject:	Re: [rt-users] noob question re: Approvals

 << File: ATT00008.dat >> On Thu, Apr 29, 2004 at 02:51:39PM -0500, Dean Slaughter - Consultant wrote:
> There is a queue called ___Approvals.  To see it click the box include
> disabled queues then click go!.

While there is nothing wrong with enabling that queue, your user may find
it strange that it is there, and it is discouraged to let the user directly
manipulate approval tickets.

The scrip/template suggestion below still works even if you do not enable
___Approvals.  Just change:

    Queue: Approvals

to

    Queue: ___Approvals

In the templates.

Thanks,
/Autrijus/