[rt-users] noob question re: Approvals

[Autrijus Tang]

On Thu, Apr 29, 2004 at 02:51:39PM -0500, Dean Slaughter - Consultant wrote:
> There is a queue called ___Approvals.  To see it click the box include
> disabled queues then click go!.

While there is nothing wrong with enabling that queue, your user may find
it strange that it is there, and it is discouraged to let the user directly
manipulate approval tickets.

The scrip/template suggestion below still works even if you do not enable
___Approvals.  Just change:

    Queue: Approvals

to

    Queue: ___Approvals

In the templates.

Thanks,
/Autrijus/
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 187 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20040429/b5e61754/attachment.sig>