[rt-users] not sending notifications to users that already re ceived them

[Albert Dvornik]

Brett Barnhart <BrettB at hkusa.com> writes:
> We do it the opposite as you.
> 
> Let RT figure out who to mail to. You can have it automatically add
> CC people to the Ticket.

We already do this. ;)

> So instead of replying to the long list, just reply to the RT address.

Sure, but then you need to train the customers to do the same, right?
Otherwise everyone on the Cc list still gets two copies of each
correspondence from the requestor.

(There are also other reasons why I'd rather not do it that way,
having to do with the way we log all incoming support mail.)

--bert