[rt-users] not sending notifications to users that already received them

Cerion Armour-Brown cerion at open-works.co.uk
Tue Aug 3 12:38:28 EDT 2004

On Tuesday 03 August 2004 16:14, Albert Dvornik wrote:
> Hi, folks.
> I'm putting an RT server into production to help handle our support.
> I would like to keep it as simple as possible to correspond with users
> by e-mail, without using the Web interface, and have RT do the right
> thing.  (I'm *way* too addicted to my Emacs...)
> One current snag with this is the behavior of the notification scrip
> actions.  They always send mail to all selected recipients
> (Requestors, Ccs, etc) for the ticket, even if the transaction was the
> result of sending mail to both RT and those recipients.
> I created a set of scrip actions based on RT::Action::Notify that
> strip out the mail To and Cc addresses from the list of destinations
> for the current mail message.  Are patches welcome? =)  And if so,
> should I send a patch against RT::Action::Notify, or a patch that adds
> a bunch more script actions for "Notify Non-Mailed ..."?  (The former
> makes more sense to me, but perhaps not everyone would agree.)
Sounds like an excellent idea!
I can't wait until it makes it into RT tho - would you mind mailing me your 

P.S. Maybe worth mailing this one rt-devel

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