[rt-users] Performance issues with RT3 (all versions)

Jesse Vincent jesse at bestpractical.com
Tue Aug 3 12:52:54 EDT 2004

[Please don't cross-post to rt-users and rt-devel. Most folks on rt-devel
are also on RT-Users]

On Tue, Aug 03, 2004 at 05:48:19PM +0100, Jon Masters wrote:
> Hi all,
> For quite some time we have been running RT3 to track support issues, 
> following my recommendation of the software. Although various 
> configurations have been used, I am currently debugging an instance 
> running on a Debian testing box with the specification below because the 
> faster production machine (running Mandrake release 9) cannot be 
> tinkered with for the moment and performace problems plague both.

So. How much RAM do you have in these machines?

> Performance is...well horrible. Painfully unpleasant and this is not 
> with the 40,000 tickets quoted in RT documentation. This is with a 
> database not exceeding about 50-100MB in size and with only a handfull 
> of tickets in it. In other words there are almost no tickets.

How slow is slow? Quoting actual numbers, rather saying "painfully
unpleasant" will allow folks to better understand the magnitude of your

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