[rt-users] not sending notifications to users that already received them

[Albert Dvornik]

Todd Chapman <rt at chaka.net> writes:
> On the srface this seems like a good idea, but there are issues to
> consider. What RT sends out is based on the configured templates. By
> not sending to some users who are already Cc'd you risk that
> different users see similar but probably different messages.

OK, this is a very good argument for why this shouldn't be the default
behavior.

I've just put this up on the wiki for now:
    http://wiki.bestpractical.com/index.cgi?NotifyNonRecipients

Todd, feel free to add your cautions to the page (I didn't feel like
blatantly cut+pasting from your e-mail).

> RT 3.2 also records all out-going e-mails. By not sending to some
> users you will not have the positive confirmation that e-mail was
> sent to a particular user.
> 
> -Todd

The only *truly* positive confirmation would be a return receipt from
the user's mail system, no?

--bert