[rt-users] Tickets Display and Rights

Michael S. Liebman m-liebman at northwestern.edu
Wed Aug 4 11:38:14 EDT 2004

On Wed, Aug 04, 2004 at 05:45:38PM +0300, Odhiambo Washington wrote:
> a. Establish how many tickets each individual owns at a glance
>    e.g. At a glance I can see that user1 has 5 open tickets, user2
>    has 3 open tickets, etc

Have a look at the Buglist
http://download.bestpractical.com/pub/rt/contrib/3.0/Buglist.html for
an example of a custom report. That list groups by a "milestone"
custom field, but you could just as easily group by owner.

> b. Can I also be able to get rights to see ALL outgoing correspondence
>    and comments made on tickets rather than searching through each one. 
>    I.E. I am either cc'd in all correspondence or Bcc'd?

Set the user or a group global AdminCC rights and add them as an
AdminCC watcher on every queue. Make sure you have global OnCorrespond
and OnComment Notify AdminCCs scrips.

> c. Statistics for open tickets and stalled: I would like have the total
>   generated and I can search for say one month back / two weeks etc

Check out the statistics package at

Michael S. Liebman                      m-liebman at northwestern.edu
"I have vision and the rest of the world wears bifocals."
        -Paul Newman in "Butch Cassidy & the Sundance Kid"

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