[rt-users] Queue Question and users who can view a queue

[Michael S. Liebman]

On Wed, Aug 04, 2004 at 04:11:10PM -0400, Shawn Guillemette wrote:
> Users A,B, and C I want to be part of the support queue.
>  
> Users E and F are part of a NET-OPS queue.
>  
>  
>  
> Id like users a,b and c to be able to view only the support queue. At
> the same time Id like to have the NET-OPS users be able to monitor both
> the Support and NET-OPS queue.

Grant SeeQueue and ShowTicket and whatever else you need to a-e on
support. Grant to only e and f on NET-OPS. Make sure you have no
global rights that will supercede the queue rights.

> I have tried many combinations of permissions to accomplish this how
> ever I have not had any luck.

You may want to look over the rights information on the wiki at
http://wiki.bestpractical.com/index.cgi?Rights.

Michael
-- 
Michael S. Liebman                      m-liebman at northwestern.edu
                  http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
        -Paul Newman in "Butch Cassidy & the Sundance Kid"