[rt-users] Re: Setting up rt-mailgate

[seph]

> Here's my question.  What is the exact definition of "correspondence" and
> "Comment" for the action.

I'm sure this is documented. But here goes...

There's no technical difference between correspondence and
comments. They exist as separate types so people can have different
sets of actions. For example, the usual case is to have correspondence
visible and propagated to customers, while comments are private among
the support staff. 

seph