[rt-users] Ticket Ownership

[Dimitry Faynerman]

Here's a scrip which change the ticket owner to admincc. You can easily
customize it for your needs.


Condition: OnCreate
Action: UserDefined
Custom action preparation code: return 1;
Custom action cleanup code:
	if (defined($self->TicketObj->QueueObj->AdminCc->MembersObj->Next))
{ 
	   $self->TicketObj->SetOwner(
 
$self->TicketObj->QueueObj->AdminCc->MembersObj->Next->MemberId);
	}
	return 1;
Stage: TransactionCreate
Template: Global Template Blank


-Dimitry



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Serge Bianda
Sent: Tuesday, August 10, 2004 6:11 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Ticket Ownership

Hello There:
I don't know whether this is feasible or not, but I was wondering if there
was a way to set the ticket ownership to default the name of the user who is
currently logged in instead of nobody? So far whenever I create a ticket I
ALWAYS have to change the owner to my name. 

Thanks for your reply,

Serge