[rt-users] Ticket Ownership

Dimitry Faynerman dimitry.faynerman at hypermediasystems.com
Tue Aug 10 10:44:30 EDT 2004

Here's a scrip which change the ticket owner to admincc. You can easily
customize it for your needs.

Condition: OnCreate
Action: UserDefined
Custom action preparation code: return 1;
Custom action cleanup code:
	if (defined($self->TicketObj->QueueObj->AdminCc->MembersObj->Next))
	return 1;
Stage: TransactionCreate
Template: Global Template Blank


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Serge Bianda
Sent: Tuesday, August 10, 2004 6:11 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Ticket Ownership

Hello There:
I don't know whether this is feasible or not, but I was wondering if there
was a way to set the ticket ownership to default the name of the user who is
currently logged in instead of nobody? So far whenever I create a ticket I
ALWAYS have to change the owner to my name. 

Thanks for your reply,


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