[rt-users] Frequent errors

Jesse Vincent jesse at bestpractical.com
Tue Aug 10 12:01:32 EDT 2004

On Tue, Aug 10, 2004 at 12:00:23PM -0400, Craig Schenk wrote:
> Been seeing these for months with RT 3.0 through 3.2.1 and it causes sporadic
> server errors. Its rare enough that I dont care too much, but I've got a user
> who's whining about it and emailing me screenshots of the server error, so,
> maybe it should be looked at. Unfortunately theres nearly no debug info since
> it only seems to happen once a day or so. In this latest case, user was trying
> to add a comment and resolve a ticket. Got a server error. In the Apache logs:

Hm. Got any idea at all what they're doing when it happens. It's
certainly not in RT core, since we don't actually _use_ an XML parser
anywhere ;)

> [Tue Aug 10 11:47:23 2004] [error]
> no element found at line 1, column 0, byte -1 at /usr/local/perl-5.8.3/lib/site_perl/5.8.3/i686-linux/XML/Parser.pm line 187
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