[rt-users] Outlook Cc workaround

Rick Rezinas rick.rezinas at qsent.com
Tue Aug 10 18:48:07 EDT 2004

So, I'd been having this problem for awhile and didn't realize what it
was.  My environment involves an Exchange email server which serves our
primary domain.  In it forwards are configured for the RT addresses to
forward to the RT machine.

For example: blah at foo.com -> blah at rt.foo.com

The problem that I've had: Cc's are not propagated and therefore do not
get picked up by RT.

The workaround that worked for me was to get the manager of Exchange to
setup a mailing list with the name of the RT address (ex. blah at foo.com)
whose only member is the address of the queue on the server
(blah at rt.foo.com).

Just to be thorough, I use RT 3.2.1, qmail, mysql, solaris, apache,
mod_perl.  Generally current versions.

I know there was at least one other person on this list with this
problem, so I hope it helps!

Rick Rezinas
Unix Systems Administrator
Qsent, Inc.

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