[rt-users] Selfservice custom field/LDAP

Robert Paskowitz rpaskowitz at michener.ca
Tue Aug 10 19:00:46 EDT 2004

I am in the process of setting up a RT system, with hopes of deployment
and have a few questions:

1) I have created a queue specific custom field, and would like it to be
visible on the end-user/self service end of the site. Also, if possible,
it would ideally be a 'required' field for the user to fill out.

2) We are mainly a Novell shop so the ability to authenticate and avoid
having to do RT account creation would be desirable. We authenticate
against the Novell stuff using LDAP for other web-based services, might
that be possible with RT as well? Perhaps some other solution?

Thanks in advance,

Robert Paskowitz

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