[rt-users] Restricting a Merge

Jesse Vincent jesse at bestpractical.com
Wed Aug 11 17:17:15 EDT 2004

On Aug 11, 2004, at 4:53 PM, Tony Bowden wrote:

> We have a custom field for Client Name. I'd really like it so that two
> tickets can't be merged unless they both have the same value for this
> field, as we've had a couple of cases of merging the wrong tickets
> accidentally, and this would provide another useful level of sanity
> checking on that.
> My guess is that I want to write a scrip for this, but I haven't added
> anything like this before. Before I get stuck into learning about that,
> is that the direction I should be heading in? Is there an example
> somewhere that I've missed for doing this sort of thing?

Actually, it sounds like you'd want to overlay or Hook::LexWrap 
MergeInto subroutine.

Precondition/Validation scrips are something I'd love to do, but not 
there yet.

> I'm fairly new to adminning an RT set-up: we had Simon around to do 
> this
> for us before :)

Heh. Welcome.


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