[rt-users] urgent question

[Robert A.Pickering Jr.]

I just solved my problem.
It was my Apache configuration as suspected.
My configuration didn't exactly match the one in the README.  I was 
missing the Rewrite Rule for Apache2 and mod_perl2.
Aligning my configuration with the README resulted in the fact that I 
can now create tickets via email.

-Rob

-- 
Robert A. Pickering Jr.                                                 
         ProScan Imaging
Sr. Network & Security Engineer
On Aug 15, 2004, at 10:14 AM, Robert A.Pickering Jr. wrote:

> I'm actually seeing a similar message.  So, I'll help you walk through
> some of the same steps.
> First, what type of system are you running it on?  I'm on Fedora Core 
> 1.
> Secondly, make sure you have a link to the program in /etc/smrsh,
> otherwise your mailer may not execute the program.
>
> Finally, and you should probably check this first, run the rt-mailgate
> program at the command line.
>
> On my system, here is what happens:
>
> shell prompt>  /usr/local/rt3/bin/rt-mailgate --url
> https://sub.domain.com:81/
> FOO
> BAR
> BIZ
> ^D
>
> Basically, you're talking directly to the rt-mailgate program, and
> passing data that should be parsed into variables to build a ticket.
> You end the data entry with CNTL-D.
>
> If rt-mailgate comes back with:
> RT server error.
>
> The RT server which handled your email did not behave as expected. It
> said:
>
> %# BEGIN LICENSE BLOCK
> [...]
>
> Then you have the same issue I do.  I believe there is some type of
> configuration problem with my Apache installation, however, RT works
> fine otherwise, so I haven't figured it out yet.  However, at least if
> you try this, you know the problem isn't with your mail subsystem, and
> you can start looking in the right direction.  Also, look closely for
> error messages coming back from RT.  You're using SSL, so you have
> other Perl modules that have to be installed, however, rt-mailgate will
> complain if you don't have them.
>
> -Rob
>
> -- 
> Robert A. Pickering Jr.                                                
>           ProScan Imaging
> Sr. Network & Security Engineer
> On Aug 14, 2004, at 4:52 PM, sc2 at gmx.at wrote:
>
> > hello
> > when i send a mail to the rt3 tracker it follows this message
> > in log. i search in FAQ but didnt found a resolv.
> > i used this url format --url https://sub.domain.com:81/
> > maybe cause of https? or of port? i try it with ' ' too.
> > or has it nothing to do with url?
> >
> > >stat=Deferred: prog mailer (/bin/sh) exited with >EX_TEMPFAIL
> >
> > thx
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
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> Be sure to check out the RT wiki at http://wiki.bestpractical.com