[rt-users] urgent question

Robert A.Pickering Jr. rpickering at proscan.com
Sun Aug 15 10:14:55 EDT 2004

I'm actually seeing a similar message.  So, I'll help you walk through 
some of the same steps.
First, what type of system are you running it on?  I'm on Fedora Core 1.
Secondly, make sure you have a link to the program in /etc/smrsh, 
otherwise your mailer may not execute the program.

Finally, and you should probably check this first, run the rt-mailgate 
program at the command line.

On my system, here is what happens:

shell prompt>  /usr/local/rt3/bin/rt-mailgate --url 

Basically, you're talking directly to the rt-mailgate program, and 
passing data that should be parsed into variables to build a ticket.
You end the data entry with CNTL-D.

If rt-mailgate comes back with:
RT server error.

The RT server which handled your email did not behave as expected. It


Then you have the same issue I do.  I believe there is some type of 
configuration problem with my Apache installation, however, RT works 
fine otherwise, so I haven't figured it out yet.  However, at least if 
you try this, you know the problem isn't with your mail subsystem, and 
you can start looking in the right direction.  Also, look closely for 
error messages coming back from RT.  You're using SSL, so you have 
other Perl modules that have to be installed, however, rt-mailgate will 
complain if you don't have them.


Robert A. Pickering Jr.                                                 
         ProScan Imaging
Sr. Network & Security Engineer
On Aug 14, 2004, at 4:52 PM, sc2 at gmx.at wrote:

> hello
> when i send a mail to the rt3 tracker it follows this message
> in log. i search in FAQ but didnt found a resolv.
> i used this url format --url https://sub.domain.com:81/
> maybe cause of https? or of port? i try it with ' ' too.
> or has it nothing to do with url?
> >stat=Deferred: prog mailer (/bin/sh) exited with >EX_TEMPFAIL
> thx
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